Courtney Moore serves as Deputy Executive Director, Strategy, Innovation & Experience at Los Angeles World Airports (LAWA). In this role, she is focused on transforming the employee and guest experience by driving projects and strategic initiatives to elevate the overall airport experience and enhance operational efficiencies across all team member and guest touchpoints. She leads a team of terminal operations leaders, guest experience professionals and strategic project teams, and oversees all experiential initiatives.

Prior to LAWA, Moore was Assistant Vice President of Terminal Experience at Dallas Fort Worth International Airport (DFW), where she was responsible for delivering a best-in-class customer experience for the airport, leading terminal management, which included all terminal operations, custodial services, and terminal contracts. She also had oversight of terminal integration, encompassing continuous improvement initiatives, training teams, and shaping terminal planning and design. Additionally, she was the airport’s liaison to federal agencies and signatories at both local and national levels.

Moore’s experience also includes serving as Senior Manager of Operations at NBCUniversal, where she led four diverse teams with operations, project management, data analytics, and communications functions. She also held various roles at The Walt Disney Company in operations, industrial engineering, customer experience, and learning and development.

Moore holds an MBA and an MSc in Industrial Engineering. She enjoys networking over golf, running in the evenings, skiing in the winter, and reading great books.